Klivio - Privacy Policy and Terms of Use

Last Updated: July 3, 2025

Welcome to Klivio. This document outlines our privacy practices and the terms governing the use of our Google Chrome extension. By installing and using Klivio, you agree to the practices and terms described below.

Privacy Policy

This section describes how your information is handled. Your privacy and security are our priority.

1. Security and Trust

• Is it safe to use the extension? Yes. All extensions published on the Chrome Web Store are manually reviewed by the Google team. If an extension poses a risk to user privacy or violates the terms of use, it is immediately removed from the store. Klivio strictly adheres to these guidelines to ensure your safety.

2. Data We Collect and Why

Our policy is to collect the minimum data necessary for the tool's functionality.

• 2.1. Extension Data (Local Storage)

  • Phone Number and Contacts: Klivio does NOT require, collect, or store your WhatsApp phone number or your contact list. The extension's functionality does not depend on this information, in either the free or Premium subscription.

  • Conversations and Media: The Klivio extension does NOT have access to, the ability to read, or the capacity to store your conversations, audio, videos, or any other media exchanged on WhatsApp. All your communications remain exclusively between you and your contacts.

  • Data Generated Within the Extension (Reminders, Folders, Notes): All information you generate using Klivio's features (scheduling reminders, creating folders, notes, etc.) is saved locally within your browser's own storage. We do not operate storage servers for this data and have no access to it whatsoever.

• 2.2. Browse Data on Our Website (kliv.io) For marketing purposes and to improve the experience on our website, we use third-party tracking pixels.

  • Google Analytics and Google Ads: We collect anonymous cookie data, such as the source, medium, and keywords used to visit our website, kliv.io. This helps us understand how visitors find us and optimize our online marketing campaigns. We use remarketing to display ads on sites across the internet. You can opt out of Google Analytics for Display Advertising and customize your ads on the Google Ad Settings.

  • Facebook (Meta) Pixel: We use the Facebook pixel to measure the effectiveness of our advertising campaigns and to create remarketing audiences.

3. Data Storage, Security, and Sharing

• Confidentiality: Klivio does NOT sell, rent, or share your personally identifiable information with other companies for their commercial or marketing purposes in any form.

• Local Security: As the data for reminders, notes, and folders are stored locally on your computer, their security and integrity are your responsibility. Klivio has no way to recover this information in the event of loss of access to your computer, formatting, or accidental deletion.

• Change of Control: In the event that Klivio is acquired by or merged with a third party, we reserve the right to transfer or assign the information we have collected (such as license data managed by our payment processor) as part of such a transaction.

Terms and Conditions of Use

This section describes the rules and responsibilities when using Klivio.

4. Premium License and Payments

• Free & Premium Features: The basic features of Klivio are free to use. To unlock all advanced features, a Premium license purchase is required.

• Payment Processor: Payments are processed through the www.stripe.com platform. When making a purchase, you provide your payment information (such as credit card details) and your email address directly to Stripe. To understand how Stripe manages your data, you must consult their terms and privacy policy. Klivio does not store your payment information.

• License Activation: After payment is confirmed by Stripe, please contact our support at contato@kliv.io to activate your Premium license.

5. License Model and Refund Policy

• License Models: Klivio offers two Premium license models: Monthly and Annual. Each license model grants access to all Premium features for the respective contracted period.

• Warranty and Refunds: We offer a 7-day period from the date of purchase to request a full refund of your payment if the product does not meet your expectations. After this period, you will not be able to request a refund for any reason, including if the extension stops working or if some of the functions cease to work, partially or totally.

6. Responsibility for Features and Updates

• Klivio adds functionality to the official WhatsApp Web website (web.whatsapp.com) by injecting code locally into your browser.

• If WhatsApp modifies its website, partially or completely, it is possible that some or all of Klivio's features may stop working. While we strive to update the extension, we cannot guarantee its perpetual functionality. As per item 5, no refunds will be issued if the tool becomes obsolete due to these changes.

7. Use of the Bulk Message Feature

• The bulk sending function was created to optimize communication by sending the same message to multiple contacts efficiently.

• IMPORTANT WARNING: Sending bulk messages is a practice disapproved of by WhatsApp and can lead to the permanent banning of your number. The risk of losing your number when using this feature is high and is entirely your responsibility. Klivio offers no guarantee for this function and is not liable for any account banning or loss. By accepting these terms, you confirm that you have been warned of the risk and assume full responsibility.

8. Disclaimer

• Klivio is an independent tool and is not an official product associated with WhatsApp, Facebook, or Meta, Inc. We have no commercial relationship with or endorsement from these companies.

9. Contact Us

If you have any questions about this Privacy Policy or Terms of Use, please contact our support team at: contato@kliv.io

By installing and using the Klivio extension, you declare that you have read, understood, and agreed to all the terms described herein.